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Frequently asked questions

Moving into a retirement village is a big decision, and it’s natural to have questions. We’ve answered some of the most common ones here at Longridge, from how our Occupation Right Agreement (ORA) works to what happens if you need extra care. If you don’t see your question below, give us a call on 0800 928 928 and we’ll be happy to help.

Comprehensive Guarantees for a Worry-Free Lifestyle

Longridge Country Estate Financial Security and Cost Certainty

Financial Security and Cost Certainty

How is the annual increase in village outgoings determined? 


We cap our annual fee increases at the Consumer Price Index (CPI), so you can budget with confidence and enjoy the more important things in life.

Longridge Country Estate Cost Transparency

Cost Transparency

Are there any hidden costs when reselling my home?


There are no hidden costs. All fees related to the sales process, including administration, marketing, and necessary refurbishments, are covered by us.

Longridge Country Estate Guarantees and Protections

Guarantees and Protections

What guarantees do you offer against a decline in property value?


We offer a no capital loss guarantee, ensuring that the amount repaid when you leave will not be affected by any decline in the property market.

Ethical Management Practices Resident focus

Ethical Management Practices

Longridge Country Estate Care and Support

Care and Support

How does our village ensure ethical management?


We are committed to honesty and integrity, ensuring transparency in all our actions and policies, with a focus on the well-being of our residents.

What if I need more intensive care later?

We guarantee priority access to our care facilities once they are established, ensuring you receive the necessary support without delay.

Longridge Country Estate Resident Focus

Resident Focus

As a family-run business, we place the highest priority on the well-being of our residents. Our commitment to honesty and integrity shapes every decision we make. Learn more about our founder, Tim Bartells.

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